Innovating for people : handbook of human-centered design methods

Looking: Methods for observing human experience. Ethnographic research. Interviewing ; Fly-on-th-wall observation ; Contextual inquiry ; Walk-a-mile immersion
Participatory research. What's on your radar? ; Buy a feature ; Build your own ; Journaling
Evaluative research. Think-aloud testing ; Heuristic review ; Critique ; System usability scale
Understanding: Methods for analyzing challenges & opportunities. People & systems. Stakeholder mapping ; Persona profile ; Experience diagramming ; Concept mapping
Patterns & priorities. Affinity clustering ; Bull's-eye diagramming ; Importance/difficulty matrix ; Visualize the vote
Problem framing. Problem tree analysis ; Statement starters ; Abstraction laddering ; Rose, thorn, bud
Making: Methods for envisioning future possibilities. Concept ideation. Thumbnail sketching ; Creative matrix ; Round robin ; Alternative worlds
Modeling & prototyping. Storyboarding ; Schematic diagramming ; Rough & ready prototyping ; Appearance modeling
Design rationale. Concept poster ; Video scenario ; Cover story mock-up ; Quick reference guide

This is your essential resource for innovation. It's a collection of methods for practicing Human-Centered Design, the discipline of developing solutions in the service of people. The thirty-six methods in this handbook are organized by way of three key design skills: Looking, Understanding, and Making. We invite you to develop these skills in earnest and work with others to bring new and lasting value to the world